Vector Logistics’ long-standing relationship with Pick ‘n Pay has been cemented with a new contract making Vector Logistics responsible for distributing Pick ‘n Pay’s entire basket of frozen products – including ice-cream – across all its store formats nationwide.

Pick ‘n Pay selected Vector based on the long-standing partnership, industry-leading infrastructure, a proven track record of great customer service and cutting-edge innovation.

“It made sense for Vector to take on the extended role, having demonstrated its capability and already having managed most of Pick ‘n Pay’s frozen consolidation. The agreement also now includes the ice-cream category, and this was a natural extension of our capabilities,” Chris Creed, MD of Vector, explains.

“Part of the intellectual property we developed around ice-cream distribution required us to rethink our warehouse flow to maintain a constant -25-degree temperature, backed by our truck design IP which prevents temperature deviations in transit. Our infrastructure proved itself more than capable to meet Pick ‘n Pay’s requirements for both general frozen goods and the highly sensitive ice-cream category,” says Chris.

He comments that the contract is a significant landmark in the general market’s move towards a more consolidated, customer-led model. “By jointly finding the best way to service Pick ‘n Pay stores, we can improve service levels at the front end, while delivering a more cost-effective world class supply chain for Pick ‘n Pay.”

“Pick ‘n Pay’s decision comes on the back of a seven-year relationship with Vector. The two companies will work together closely to continue improving our frozen supply chain to the benefit of our customers,” said Stefan von Arx, Supply Chain Manager of Pick ‘n Pay.