Hino South Africa has retained its top position in the combined Scott Byers Competitive Customer Satisfaction Monitor for the eighth successive quarter in the period October 2016 – December 2016.
The benchmark survey – conducted quarterly since 1986 by Scott Byers – encompasses more than 33 500 truck and fleet operators, and speaks volumes for the success of the Hino brand.
Besides being the top-rated truck nameplate in the combined section, Hino came out tops in the service and parts categories and was runner-up in the sales category for the fourth quarter of 2016. In all categories it scored over 95% — the only one out of 18 truck brands to do so.
“We at Hino South Africa are very proud of our achievements in this detailed survey and are delighted that we were still able to improve on our overall score,” said Ernie Trautmann, vice-president of Hino SA. “We have made significant progress in improving our customer satisfaction ratings in recent years and our customers are enjoying the benefits.”
He attributed the strong performance to the implementation of Hino’s global Total Support programme, an initiative rooted in building and maintaining strong relationships between Hino Motors Limited, Hino South Africa, the Hino dealer network, suppliers and customers.