FAW Vehicle Manufacturers SA recently held its annual conference for dealer sales and service representatives, with CEO Jianyu Hao commenting that the platform offered an ideal opportunity to share information on all aspects of the company’s operations in Sub-Saharan Africa.
Business partners were afforded an opportunity to ask questions and make suggestions, while top performing FAW dealers were recognised for their sales and service efforts in 2016.
FAW Eastern Cape, based in Port Elizabeth and headed by Andrew McNaughton, was awarded 2016 Top Dealer Award in Sales Performance for the third year in a row. The Top Dealer Award for Customer Satisfaction went to FAW Harrismith, led by dealer principle Juan Wiggill, who commended his team for the dealership’s success.
“Everyone contributes above and beyond the norm. Team members know their jobs and are dedicated to satisfying customer’s needs and offering help regarding customer’s challenges.”
In his address, Hao said one of the reasons for FAW’s growing presence in the African sub-continent was the company’s focus on building successful partnerships. “These include our customers first and foremost, our sales and service representatives, and our suppliers,” he said.
“Our fundamental vision for this region, using South Africa as a base, is to ensure that the FAW brand becomes a truck nameplate of choice. In so doing, we hope to significantly contribute to job creation and general stimulation of the local and African economies.”